Solo project
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No support tiers, no hand-off to 'the team.' If something broke, if you need a takedown, or if you are just curious how this works—you are writing to the same person who runs the servers and reads the abuse queue.
More about who is behind this: FrancisPBaker.com.
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I read my own inbox. Replies happen when I can—often within a couple of days on a good week. Abuse or anything that needs legal care can take longer.
Fully remote; email is the reliable way to reach me across time zones.